 |
|
|
Your opinion is vital in helping Manufactured Packaging Products pursue its goal of continuous improvement. Please complete the questions below and click the "Submit" button at the bottom of the form when finished. Your responses will be emailed to Manufactured Packaging Products and included in the continuous improvement process.
|
|
Name (optional):
|
|
Company (optional):
|
|
Email (optional):
|
|
Telephone number (optional):
|
|
|
Sales Representation
|
Please rate your sales representative regarding their: |
Outstanding |
Above Average |
Average |
Below Average |
Poor |
|
Ability to be reached by you |
|
|
|
|
|
|
Promptness in returning calls |
|
|
|
|
|
|
Ability to understand your company's requirements
| |
|
|
|
|
|
Technical competence
| |
|
|
|
|
|
Reliability in meeting commitments that have been made to you
| |
|
|
|
|
|
Responsiveness to problems
| |
|
|
|
|
|
Please note anything else you would like to tell Manufactured Packaging Products, or any suggestion or criticism you would like them to have, regarding their sales representation.
|
|
|
Customer Service
|
|
Please rate the ease with which you:
|
Outstanding |
Above Average |
Average |
Below Average |
Poor |
|
Reach the person you want at Manufactured Packaging Products
| |
|
|
|
|
|
Place an order with Manufactured Packaging Products
| |
|
|
|
|
|
Get information about your order's status
| |
|
|
|
|
|
Please note anything else you would like to tell Manufactured Packaging Products about their customer service.
|
|
|
Product Delivery
|
|
Please rate Manufactured Packaging Products's:
|
Outstanding |
Above Average |
Average |
Below Average |
Poor |
|
Response time, i.e. how their product delivery meets your company needs |
|
|
|
|
|
|
Track record of meeting the delivery dates they promise |
|
|
|
|
|
|
Correctness of shipments, i.e. do you get what you ordered |
|
|
|
|
|
|
Promptness with which you are notified about any shipping delays |
|
|
|
|
|
|
Please note anything else you would like to tell Manufactured Packaging Products regarding their product delivery.
|
|
|
Product Quality
|
|
Please rate:
|
Outstanding |
Above Average |
Average |
Below Average |
Poor |
|
The consistency of the quality of the products received from Manufactured Packaging Products |
|
|
|
|
|
|
The timeliness of any corrective action taken by Manufactured Packaging Products regarding quality related issues |
|
|
|
|
|
|
Your satisfaction level of any corrective action that Manufactured Packaging Products takes regarding quality related issues |
|
|
|
|
|
|
Please note anything else you would like to tell Manufactured Packaging Products regarding the quality of their products.
|
|
|
Billing Process
|
|
For Manufactured Packaging Products, please rate the:
|
Outstanding |
Above Average |
Average |
Below Average |
Poor |
|
Accuracy of shipping documents and invoices. Are they easy to understand? |
|
|
|
|
|
|
Timely mailing of invoices. Do you receive them when expected? |
|
|
|
|
|
|
Responsiveness to requests for corrections to invoices and shipping documents |
|
|
|
|
|
|
Please note anything else you would like to tell Manufactured Packaging Products regarding any of their invoicing and credit practices.
|
|
|
Design Capabilities
|
|
Please rate the:
|
Outstanding |
Above Average |
Average |
Below Average |
Poor |
|
Quality of the design capabilities at Manufactured Packaging Products |
|
|
|
|
|
|
Availability of sample and design work. Is it adequate to the needs of your sales force? |
|
|
|
|
|
|
Design service provided. Are the designers providing suggestions and ideas that help you sell product? |
|
|
|
|
|
|
Please note anything that you would like to tell Manufactured Packaging Products that would make the design service more valuable to you.
|
|
|
Competition Comparisons
|
|
Is Manufactured Packaging Products better than, equal to, or below the competition with regard to:
|
Better Than |
Equal To |
Below |
|
The effectiveness of their sales representatives |
|
|
|
|
Customer service provided by telephone |
|
|
|
|
Promptness in preparing quotes |
|
|
|
|
Response time |
|
|
|
|
Delivery performance |
|
|
|
|
The availability of order status information |
|
|
|
|
The range of products available |
|
|
|
|
The quality of products |
|
|
|
|
Pricing responsiveness |
|
|
|
|
Getting a fair value for the dollar |
|
|
|
|
Technical innovation and creativity |
|
|
|
|
A demonstrated desire to help with the professional development of your people |
|
|
|
|
Overall company reputation |
|
|
|
|
If there is any supplier you feel does something better, who is it?
|
|
|
What is it that this other supplier does especially well?
|
|
|
Final Questions and Suggestions
|
|
If there is something specific that sets Manufactured Packaging Products apart from your other vendors, what is it?
|
|
|
What area would you most like to see improvement to make Manufactured Packaging Products a more valued supplier?
|
|
|
Overall, please note anything else you would like to tell Manufactured Packaging Products, or any suggestions or advice you would like them to have.
|
|
|
|
|
PRIVACY STATEMENT
Manufactured Packaging Products will not sell or rent your information to anyone. Manufactured Packaging Products will not disclose any of your information to a third party without your permission unless there are special circumstances, such as when we believe in good faith that the law requires it, or disclosure is necessary to protect our rights or property or other users of our site. Thank you for your responses.
|
